Return Policy
Clear rights and obligations shall be followed throughout the return service process to ensure standardized operation:
User Obligations: Users shall truthfully report commodity conditions when applying for returns, keep goods intact during transportation, and cooperate with the platform's review and inspection work. Any false information submission shall affect the validity of the return application.
Platform Obligations: The platform shall provide clear return process guidelines for users, conduct fair and objective qualification verification, and feed back processing results in a timely and accurate manner.
Commodity Verification Rules: The overall condition of the goods, including appearance, function, accessories and packaging, will be comprehensively assessed to judge whether it meets the return standards.
Exception Handling Mechanism: For special situations that do not conform to conventional return rules, we will conduct comprehensive evaluation according to actual conditions and try our best to put forward reasonable solutions.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
User Obligations: Users shall truthfully report commodity conditions when applying for returns, keep goods intact during transportation, and cooperate with the platform's review and inspection work. Any false information submission shall affect the validity of the return application.
Platform Obligations: The platform shall provide clear return process guidelines for users, conduct fair and objective qualification verification, and feed back processing results in a timely and accurate manner.
Commodity Verification Rules: The overall condition of the goods, including appearance, function, accessories and packaging, will be comprehensively assessed to judge whether it meets the return standards.
Exception Handling Mechanism: For special situations that do not conform to conventional return rules, we will conduct comprehensive evaluation according to actual conditions and try our best to put forward reasonable solutions.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.