Contact Us
To build a friendly and interactive communication environment with users, we have set up standardized contact channels for all user groups. These channels are applicable to all types of communication scenarios encountered during the whole process of user experience, covering daily consultation, experience feedback, problem troubleshooting and opinion putting forward.
When you initiate communication through official channels, your submitted content will be recorded completely by the system and manually sorted by professional service staff. We adopt a classified processing mechanism for different types of user messages. For simple consultative content, we will try our best to give quick and clear replies; for complex content that requires multi-step verification, we will conduct gradual sorting and verification, and keep users informed of the progress appropriately.
We do not set restrictions on legitimate user communication demands, and encourage users to put forward real feelings and valuable opinions in the use process. All effective feedback will serve as an important reference for us to continuously optimize service quality and improve user experience. We will always maintain a positive communication attitude and try our best to meet users’ reasonable communication expectations.
When you initiate communication through official channels, your submitted content will be recorded completely by the system and manually sorted by professional service staff. We adopt a classified processing mechanism for different types of user messages. For simple consultative content, we will try our best to give quick and clear replies; for complex content that requires multi-step verification, we will conduct gradual sorting and verification, and keep users informed of the progress appropriately.
We do not set restrictions on legitimate user communication demands, and encourage users to put forward real feelings and valuable opinions in the use process. All effective feedback will serve as an important reference for us to continuously optimize service quality and improve user experience. We will always maintain a positive communication attitude and try our best to meet users’ reasonable communication expectations.